Competition
Terms & Conditions

PLEASE READ OUR TERMS AND CONDITIONS CAREFULLY BEFORE TAKING PART IN OUR COMPETITIONS

These terms set out our rules for use of our website https://followfrank.co.uk// (“the Website”) and participation in our competitions.
By using the Website and participating in competitions, you confirm that you accept these terms.
The Website is operated by Follow Frank (“We” “the Company”).
To contact us, please email info@followfrank.co.uk or contact us directly via our website.
We recommend that you print a copy of these terms for future reference.
These terms refer to the following additional terms, which also apply to your use of the Website and participation in competitions:
Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website, you consent to such processing, and you warrant that all data provided by you is accurate.
Our Acceptable Use Policy, which sets out the permitted uses and prohibited uses of the Website. When using the Website, you must comply with this Acceptable Use Policy.
If you purchase goods or services from the Website, participate in any promotions or enter any of our competitions, other specific terms may apply and which you must accept and abide by.
We may amend these terms at any time. Each time you wish to use the Website, please check the terms, to ensure you understand the terms that apply at that time.
We may update and change the Website at any time to reflect changes to our products, services, our users’ needs and our business priorities.
The Website is made available free of charge, but you may have to pay to enter our competitions.
We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. We may suspend or restrict the availability of all or any part of the Website for business and operational reasons. We will try to give you reasonable notice of any suspension.

You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

The Promoter
The Promoter is: Follow Frank Campers. The registered and correspondence address is: Follow Frank Campers 315-317 Wallisdown Road, Bournemouth, Dorset BH12 5BT
If you wish to contact us for any reason, please email info@followfrank.co.uk

The Competition
2.1. These terms and conditions apply to all competitions listed on the Promoter’s Website at https://followfrank.co.uk
2.2. All competitions can be entered either by paying or for free by post. As it is possible to enter all our competitions for free (by post), our competitions are not regulated under the Gambling Act 2005.
2.3. To be in with a chance of winning, everyone who enters a competition by paying or for free (an “Entrant”), must correctly answer a skill question or solve a problem set by the Promoter.

How to enter
3.1. Competitions will run from and including the opening and closing date and times specified on the Website. These dates shall be referred to as the “Opening Date” and “Closing Date and Time” respectively. All times and dates referred to are times and dates in Greenwich Mean Time.
3.2. Competitions will only be extended in very exceptional and unavoidable circumstances beyond our control.
3.3. All competition entries (whether paid or free) must be received by the Promoter by no later than the specified time on the closing date and time and time. All competition entries received after the closing date and time will be disqualified.
3.4. The maximum number of entries to each competition will be stated on the Website. The number of entries you can purchase may be limited if the maximum number of entries has been reached.
3.5. To enter a competition by paid entry:
(a) visit the Website and view the competition question
(b) select your answer to the competition question and the required number of entries
(c) complete the registration and checkout process and submit the entry
(d) complete the payment to receive your order confirmation
3.6. All entries must be submitted in the English language. Entries in languages other than English will automatically be disqualified and no refund will be given.
3.7. The Promoter will send confirmation that your entry has been received, and your allocated ticket number(s).
3.8. The Promoter will not accept responsibility for competition entries that are not successfully completed, are lost, or are delayed regardless of cause, including, for example, because of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind.
3.9. By purchasing entries and submitting a competition entry, you are entering into a contract with the Promoter and are agreeing to be bound by these terms and conditions.
3.10. A FREE POSTAL ENTRY ROUTE IS AVAILABLE TO ENTER ALL OF OUR COMPETITIONS.
To enter any of our competitions for free, please follow these instructions:
(a) go to the Website and select the competition you wish to enter to view the competition question;
(b) send an unenclosed postcard by pre-paid first- or second-class post to Follow Frank Campers, 315-317 Wallisdown Road, Bournemouth, BH12 5BT.
Your postcard must state:
(i) The name/title of the competition that you wish to enter (ii) Your full name and postal address (iii) Your telephone number and email address (iv) Your date of birth (v) Your answer to the competition question (vi) State that you are an entrant residing in UK & Ireland, over 18 years of age, and that you agree to the terms & conditions.
(c) Postal entries are limited to one entry per postcard and one entry per competition. You must not submit an entry for any other person as this will result in you being banned from all future entries by any method. We address check and identify all winners and methods use to circumvent these rules, which will result in forfeiture of any prize.
(d) Bulk entries or entries posted by hand to our registered address will not be accepted.
(e) Postal entries must be received by the Promoter before Closing Date and Time. Any postal entry received after the Closing Date and Time will not be processed.
(f) It is your sole responsibility to ensure that your entry is received by the Promoter by the Closing Date and Time.
(g) The Promoter will send confirmation that your entry has been received and you have entered the competition, regardless as to whether you have entered via the post or via our website.
(h) Any Postal entry not complying with the entry requirements contained in clause 3.10 shall be disqualified and will not be entered into the competition.
Choosing a winner
4.1. All Entrants who correctly answer the competition will be placed into the competition and the Winner will be chosen by a verifiably random process. Competition draws will take place at the stated draw date and time on each competition. 
4.2. All Entrants will have their names and ticket numbers entered into a spreadsheet. The spreadsheet will be visible during the live competition. If you wish to have your name censored from the spreadsheet for the live competition, please do not consent to this when entering the competition. You can request redaction of your personal information in a competition at any time by contacting info@followfrank.co.uk

Eligibility
5.1. Competitions are only open to residents of UK & Ireland aged 18 years or over. The following people may not enter our competitions:
(a) employees of the Promoter;
(b) employees of agents or suppliers of the Promoter, who are professionally connected with the competition or its administration; or
(c) members of the immediate families or households of (a) and (b) above.
5.2. By entering our competitions, you confirm that you are eligible to do so and eligible to claim a prize. The Promoter may require you to provide proof that you are eligible to enter the competition. If you fail to provide the Promoter with proof of your identity or your age, within a reasonable time, you may be disqualified from the competition or receiving a prize.
5.3. The Promoter will not accept competition entries that are:
(a) automatically generated by computer
(b) incomplete
5.4. The Promoter reserves all rights to disqualify you from competitions if your conduct is contrary to the spirit or intention of the prize competition if you are abusive to its staff or your post anything on social media about the Promoter or its competitions which is defamatory or incorrect.
5.5. No refunds of competition entry fees will be given in any event, including;
(a) if, following your entry into the competition, you subsequently find out that you are not eligible to enter the competition or to claim a prize;
(b) if, following your entry into the competition the eligibility criteria for entering the competition or claiming the prize changes and you are no longer eligible; or
(c) if you are disqualified from the competition by the Promoter for any reason.
5.6. Entrants can enter each competition as many times as they like until the maximum number of entries per user, as shown on the Website have been submitted or until the maximum number of entries for the competition have been received.
5.7. An Entry will be declared void (without any refund being provided) if the Entrant engages in:
(a) any form of fraud (actual or apparent)
(b) fraudulent misrepresentation
(c) fraudulent concealment
(d) hacking or interference with the proper functioning of the Promoter’s servers or its Website or
(e) amending, or unauthorised use of, any of the code that operates the Website.

The Prize
6.1. The prize for each competition is as described on the competition entry page on the Website (the “Prize”). Details of the Prize are, to the best of the Promoter’s knowledge, information, and belief, correct.
6.2. Prizes are subject to availability. The Promoter reserves the right to substitute the prize with a prize of equal or greater value. The Promoter also reserves the right to substitute the prize with a prize that may be of lesser value when there are circumstances beyond their reasonable control. If any details of the Prize change, the Promoter will endeavour to update the Website as soon as reasonably possible.
6.3. The Promoter makes no representations and gives no warranties about the Prize, its value, its condition, or any other information provided on the Website. The Promoter makes no representations and gives no warranties that the information provided on the Website is accurate, complete, or up to date.
6.3.1 If the Prize is a vehicle:
(a) the Promoter will, unless otherwise stated, ensure it comes with a valid MOT (if required);
(b) no insurance is included with the Prize, and it is the Winner’s responsibility to ensure the vehicle is adequately insured prior to taking it on public roads (if it is legal to do so)
(c) the Promoter has no responsibility for the Prize(s) once it has been delivered/collected. The Winner is solely responsible for complying with all relevant laws and regulations relating to the vehicle, its operation and ensuring they operate it in a safe and responsible manner;
(d) no vehicle/road tax is included;
(e) the Winner is solely responsible for ensuring they have all necessary safety equipment and clothing (for example, helmets, boots, and gloves) and for wearing them whilst operating the vehicle.
6.3.2. The Promoter guarantees that all tech prizes are brand new for each competition but cannot guarantee Prizes will have a warranty for any breakages after they are handed over to the Winner.
6.4. The Prize may be supplied by a third-party supplier (the “Supplier”). Details of the Supplier (if any) will be provided on the Website.
6.5. The Promoter reserves the right to substitute the Prize for an alternative cash prize (“Cash Prize”) equal to the market value of the Prize as reasonably determined by the Promoter, including any original discounts on price. The Cash Prize value will be displayed on each competition page, or available on request. The Prize can be substituted for a Cash Prize in the following circumstances:
(a) the Prize, or a reasonable alternative, becomes unavailable;
(b) other circumstances beyond the reasonable control of the Promoter make it necessary to do so;
(c) the Winner opts for a Cash Prize instead of the Prize.
6.6. If the Winner wishes to take a Cash Prize instead of the vehicle, the Promoter will seek the best price from local traders. Any cash values advertised on the Website are an estimated price and the cash alternative value will be confirmed at the current trade value of the vehicle at the time of the sale. The Winner is under no obligation to accept the cash alternative if they disagree with the amount of the cash alternative. They can accept the vehicle as the Prize and may then sell it privately.
6.7. The Prize is not negotiable or transferable.

Winners
7.1. The decision of the Promoter is final, and no correspondence or discussion will be entered into.
7.2. The Winner’s full name will be announced during the live competition. If you wish to have your personal details kept private, please do not consent to publicity when entering the competition. You can request redaction of your personal information in a competition at any time by contacting info@followfrank.co.uk
7.3. The Promoter will contact the Winner personally as soon as practicable after the competition, using the telephone number or email address provided with the entry. It is the Entrant’s responsibility to ensure that their personal information is kept up to date. If the Winner cannot be contacted, is not available, or does not claim the Prize within 21 days of the competition date, the Promoter will re-run the competition and will select an alternate Winner. The alternate Winner shall have 21 days from notification to accept the Prize. This process shall continue until a Winner accepts the Prize. The original Winner(s) will have no claim to any Prize in this scenario.
7.4. The Promoter will publish or make available information that indicates that a valid Prize award took place. Subject to the Winner’s specific consent, the Promoter may publish the full name and county/town of residence of any Winner on the Website.
7.5. If you wish to have your personal details kept private, please do not consent to publicity when entering the competition. You can request redaction of your personal information in a competition or no publicity if you are a Winner at any time by contacting info@followfrank.co.uk
7.6. All Winners calls are recorded, and they will also be required to provide photographs and/or pose for photographs and videos, which may be used in future marketing and public relations by the Promoter in connection with the Competition and in identifying them as a winner of a Competition.

Claiming the prize
8.1. Winners must claim the Prize personally. The Prize may not be claimed by a third party on their behalf. Details of how the Prize will be delivered to you (or made available for collection) are published on the Website, or available on request.
8.2. If your personal details, including contact information, changes at any time you should notify the Promoter as soon as reasonably possible. Notifications should be sent to the Promoter via email to info@followfrank.co.uk. Notifications must include details of the competition you have entered,
your old details and your new details. If your details change within 10 days of the Closing Date and Time, the Promoter will use your old details if it needs to contact you.
8.3. Any cash Prize will be transferred directly to the Winners nominated bank account. The Winner must provide evidence that it is the sole or joint beneficiary of the bank account. Failure to do so within 14 days will result in disqualification from the competition and the Winner forfeiting the Prize. In such circumstances, the Promoter reserves the right to re-run the competition and offer the Prize to another Winner.
8.4. The Promoter does not accept any responsibility for and is not liable to pay any compensation if you are unable to take up the Prize.
8.5. If the Prize is a vehicle and the Winner has completed all eligibility checks, the Prize will be transferred to the Winner by the Promoter using the V5 for each vehicle. This must be completed before the vehicle is handed over.
8.6. Delivery of a Prize will only be to an address within the UK & Ireland. 

Limitation of liability
9.1- To the maximum extent permitted by law, we shall not have any liability to you or any Winner in connection with or arising from any Draw howsoever caused, including costs, expenses, damages and any other liabilities, provided that nothing in this clause shall limit our liability for personal injury or death caused by our negligence.
9.2-Our total maximum aggregate liability to each Winner shall be limited to the total value of any one Prize.
9.3- Our total maximum aggregate liability for non-winners shall be limited to the amount paid to enter the Draw.
9.4- Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: (a) losses that were not foreseeable to you and us when these Terms were formed; (b) losses that were not caused by any breach on our part; (c) business losses; and (d) losses to non-consumers.

Data protection and publicity
10.1. By entering competitions, you agree that any personal information provided by you with the competition entry may be held and used by the Promoter or its agents and suppliers to administer the competition, or as otherwise set out in the Promoter’s Privacy Policy, a copy of which is available on the Website.
10.2. If you are the Winner of a competition, you agree that the Promoter may use your name, image and town or county of residence to announce the Winner of this competition. You further agree to participate in any reasonable publicity required by the Promoter. If you wish to have your personal details kept private or do not wish to be involved in publicity, please do not consent to publicity when entering the competition. You can request redaction of your personal information in a competition at any time by contacting info@followfrank.co.uk
10.3. Not participating in publicity will not affect your chances of winning a Prize.
10.4. If you are the Winner of a competition, you may be required to provide further personal information and proof of your age and identity to confirm your eligibility to claim the Prize and for transfer of the ownership of the Prize to you. You consent to the use of your information in this way. You are entitled to request further details about how your personal information is being used. You may also withhold your consent to your personal information being used in such way but by doing so you may prevent the Prize being transferred to you. In such circumstances, you will be deemed to have chosen to withdraw from the competition and forfeit the Prize. You will not be entitled to any refund of your entry fee.
10.5. Please note that under data protection laws you are entitled to request that the Promoter does not contact you and removes your details from its marketing database. If you make such a request, it may not be possible to contact you if you are the Winner.

General
11.1. The Promoter reserves the right to amend these terms and conditions at any time. The latest version of these terms and conditions will be published on the Website.
11.2. If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter may, at its sole discretion, reserve the right to exclude you from participating in the competition and any future competitions.
11.3. Competitions will only be cancelled in very exceptional and unavoidable circumstances beyond our control.
11.4. Competitions are in no way sponsored, endorsed, administered by, or associated with Facebook, Apple or Google or any other Prize brand. By entering competitions, Entrants agree that neither Facebook, Apple nor Google have any liability and are not responsible for the administration or promotion of our competitions.
11.5. These terms and conditions shall be governed by English law, and the parties submit to the exclusive authority of the courts of England and Wales.
Anti Money Laundering Policy
12.1. The Promoter has put in place measures to prevent its business from being used for the purposes of money laundering, terrorist financing or any other criminal activity.
12.2 We are committed to preventing money laundering and combatting the financing of terrorism. We are also committed to wider social responsibility in preventing crime by not allowing our systems to be used to commit crimes.
12.3 In order to adhere to Anti Money Laundering regulations and requirements, the Promoter will appoint a designated Money Laundering Reporting Officer (MLRO) whose responsibility it is to report suspicion of money laundering to the National Crime Agency in the UK.
12.4 We will: take reasonable steps to establish the identity of our customers.
12.5 Keep a secure online list of all our registered customers.
12.6 Retain identification and transactional documentation for each customer.
12.7 Provide initial and ongoing training to all relevant staff, so that they are aware of their personal responsibilities and our procedures in respect of identifying customers, monitoring customer activity, record-keeping and reporting any unusual/suspicious transactions.
12.8 Ensure that this policy is reviewed and maintained regularly.
12.9 Examine, as much as is possible, the background and purpose of any complex or large transactions or groups of transactions which are likely, by their nature, to be related to money laundering or the funding of terrorism.
12.10 Not accept or open anonymous Accounts or Accounts in fictitious names such that the true beneficial owner is not known.
12.11 Not register a customer who is under eighteen (18) years of age.
12.12 Only register an account in the name of a natural person.
12.13 Transfer payments of winnings or refunds back via the same route from where the funds originated, where possible.
12.14 Not accept cash from customers. Funds may be received from customers only by any of the approved methods on the Website.
12.15 Terminate a Player’s registration if it becomes aware that a person has provided false information when onboarding.
12.15 Terminate a customer’s registration if it becomes aware that a person has provided false information when entering a competition.
12.16 Report any suspicion or knowledge of money laundering of terrorism financing to the authorities.
12.17 Cooperate with all relevant administrative, enforcement and judicial authorities in their endeavour to prevent and detect criminal activity.

    DISPUTES
1.1.    We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with us, please contact us as soon as possible using the contact details set out on our Website.
1.2.    If a dispute cannot be resolved or you are unhappy with the outcome, you may want to use alternative dispute resolution (ADR). ADR is a process for resolving disputes between you and us that does not involve going to court.
1.3.    If you do not wish to use ADR or are unhappy with the outcome of ADR, you can still bring court proceedings.
1.4.    The laws of England and Wales will apply to these Terms. If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to these Terms.

INTELLECTUAL PROPERTY
You will retain ownership of all intellectual property rights (including copyright) in your entry, but you agree to grant us a licence to use it for any purpose connected to this promotion.
The licence will last for the duration of the relevant intellectual property right and includes the right for us to:
edit or modify your entry (including resizing, adjusting the colour and adding elements such as text);
adapt it or incorporate it into other materials;
sub-licence it to third parties or companies in our group to use for the purposes described in these Terms; and
republish it (or any version modified in the way described above) on any media anywhere in the world.
You confirm that your entry:
is your own original work and does not breach any third party’s intellectual property rights (for example, by including a company’s trade mark without permission);
is not defamatory, offensive, threatening, discriminatory, distasteful, pornographic or illegal;
can be submitted to us and used without breaching any contractual obligation to any person; and
does not contain anything which may be confidential or commercially sensitive.
If your entry contains photographs or video images of people, you must ensure that you inform them that you intend to use the material for the purposes of this promotion and obtain their consent.
We may ask you for evidence of any such consent and reserve the right to disqualify your entry if you are unable to provide it or if we have doubts about its adequacy.
You are not entitled to any fees for granting the licence and you are not entitled to terminate it unless we agree in writing.

RIGHTS OF THIRD PARTIES
No one other than a party to these Terms has any right to enforce any of these Terms.

EXTENSION OF COMPETITIONS
In exceptional circumstances beyond reasonable control, the promoter reserves its right to extend a competition to a later date than originally stated. We assure participants that any such extensions will be promptly communicated to participants through our website or other appropriate channels.

CIRCUMSTANCES BEYOND THE REASONABLE CONTROL
These circumstances may include but are not wholly limited to, unforeseen technical difficulties, natural disasters, legal disputes, the total revenue generated by a competition being less than the total costs and related liabilities involved in producing/purchasing the prize offered or any other factors significantly impeding fair competition. This measure is essential to maintain the competition’s integrity and uphold our commitment to awarding the advertised prize to the winner.